About enable

About enable

enable is a contact center solution provider, servicing Egypt since 2009 as a business line within efinance. In 2020, enable was established as a subsidiary of efinance Investment Group (EFIG) to provide seamless business process outsourcing solutions to both local and international markets; committed to enabling clients full potential, enable offers a highly advanced IT infrastructure, Integrated telecommunications solutions and an exceptional talent pool.

+ 1.5 Mn

Calls
monthly

+ 15 Mn

Served
customers

+ 800

Seats

2

Active
premises

Mission

Bring our expertise and highly advanced technologies, with a full range of outsourced services, to enable our clients’ full potential.

Vision

Leading the outsourcing business industry by creating opportunity, growth and impact for our customers, enabling them to excel at their core.

Solutions

Solutions

Contact Center

With a hyperscale IT infrastructure enable contact center provides an array of the following solutions:

INBOUND

  • Customer service
  • Complaints handling
  • General & product Inquiries
  • Membership renewal
  • Advertisement campaigns
  • Sales & order management

OUTBOUND

  • Tele-sales “Cross-selling & up-selling”
  • Telemarketing “lead generation”
  • Tele-collection

Non-Voice Contact Center Solutions

To keep pace with the modern international communication methods enable provides
the following Non-Voice contact center solutions:

Technology Support

  • Troubleshooting support
  • Application support
  • Preventive maintenance

Training

  • Training assessment
  • Customized programs
  • Training evaluation

Social Media solutions

  • Social media moderation
  • Digital marketing

Consultancy

  • Contact center BOT

HR Outsourcing Solutions

We have a competent HR outsourcing process
that covers all employees life cycle in:

  • Employee process management
  • Labor, social insurance, income tax law compliance
  • Medical insurance and payroll management

Support Functions

Our functions cover multiple customer needs to effectively
support in the decision making process

  • Training
  • Work force management
  • Quality control

Clients

Clients

enable provides state of the art contact center solutions, email handling, live chat and social media management.
Our list of clients are up to speed and are always within consumer reach.

Governments

In line with global operational strategies and standards, enable performs an array of technical and support services for multiple ministries & governmental entities.

NGO’s

Building on a stable rapport to facilitate contact center and consultancy services; Our flagship NGO partners are always a step ahead of competition.

Retail & Technology

Facilitating solutions for prominent retail, F&B, FMCG’s, Pharmaceutical, & IT industries.

Financial Institutions

enable facilitates and expedites contact center and training solutions experiences for even the most demanding lines of business, including renowned banks and insurance companies.

Media & Press

Media & Press

Join Our Team

Join Our Team

Discover a workplace with unlimited opportunities in a modernized contact center environment

Get in Touch

Sales@enableoutsourcing.com

(+2)0235317334

Smart Village, Building B 115, 2nd floor, KM 28 Cairo-Alex Desert Road, 12585

3, Abbas El Akkad Street, 7th floor,

Nasr City, Cairo

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